Troubleshooting

Having a problem? We're here to help!

• Why did my Aqua One stop working after deactivating my account?
• Unable to download app(s) on WiFi
• I am having billing issues.
• My phone isn’t turning on.
• How do I connect another Aqua One to my account?
• My screen isn't working
• I am not seeing my child’s activity.
• How do I connect my replacement Aqua One?
• I need a replacement Aqua One.